bombbomb
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bombbomb [2016/02/03 22:54] kaitlin [F.A.Q.] |
bombbomb [2020/05/28 21:01] (current) michaels |
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| + | #redirect https://support.realgeeks.com/hc/en-us/articles/360043204134 | ||
| + | New! Get a 14 day free trial by [[http://www.realgeeks.com/bombbomb|clicking here!]] | ||
| + | ====== BombBomb Integration ====== | ||
| - | ====== UNDER DEVELOPMENT ====== | + | Integrate your Lead Manager with BombBomb to send video emails to leads from within the Lead Manager. |
| - | This integration is under development | + | |
| - | ---- | + | |
| + | In the Lead Manager, you will be able to track your leads actions: opening the email, watching the video. This information is available in the leads Activity History. | ||
| - | ====== BombBomb integration ====== | + | BombBomb also has a section on their integrations page with a screencast on how to use Real Geeks integration: https://support.bombbomb.com/hc/en-us/articles/115000430751-How-do-I-set-up-my-Real-Geeks-integration- |
| + | ===== How to Integrate with BombBomb ===== | ||
| - | Using our [[http://bombbomb.com/|BombBomb]] integration new leads are added to your BombBomb account as a contact. You can send a video email from within the lead page on your Lead Manager, and track their actions when they open your email and watch the video, all those events are visible in your activities history. | + | - To enable this integration first visit http://leadrouter.realgeeks.com/ |
| + | - Click **Configure Destinations** and then click on your site. | ||
| + | - BombBomb is available as one of our destinations, this means new leads will be sent to BombBomb as contacts. Click **Connect** under the BombBomb destination box. | ||
| + | - It will ask for your API Key, which is available in your BombBomb account under **Integrations**. See **How to find my API Key** below. | ||
| + | - Make sure **Active** is checked then click **Save**. | ||
| - | To enable this integration first visit http://leadrouter.realgeeks.com/ | + | Now your website is connected with BombBomb. Visit a lead page on your Lead Manager and you'll see a BombBomb widget on right column to record and send a video to that lead. |
| - | - Click **Configure Destinations** | + | ===== Find your API ===== |
| - | - Click on your site | + | |
| - | - BombBomb is available as one of our destinations, this means new leads will be sent to BombBomb as contacts. Click **Connect** under the BombBomb destination box | + | |
| - | - It will ask for your API Key, which is available in your BombBomb account under **Integrations**. See **How to find my API Key** below | + | |
| - | - Make sure **Active** is checked then click **Save** | + | |
| - | Now your website is connected with BombBomb. Visit a lead page on your Lead Manager and you'll see a BombBomb widget on right column to record and send a video to that lead. | + | You will need an API Key provided by BombBomb to enable the integration. To find this: |
| + | - Login to your BombBomb account. | ||
| + | - Hover over your account name on upper right corner and click **Integrations**. {{ :bombbomb_03.png |}} | ||
| + | {{ ::bombbomb_04.png |}} | ||
| - | ===== F.A.Q. ===== | + | Note that if you click **Reset my API Key** your key will change, and your integration will stop working. You will then have to replace your old key over at Real Geeks to repair it. |
| - | **How to find my API Key** | + | ===== Import Leads into BombBomb ===== |
| - | You will need an API Key provided by BombBomb to enable the integration. First login to your BombBomb account. | + | New leads (shortly after their first assignment to an agent) will be automatically imported into your BombBomb account as a contact. This includes the leads: |
| + | * First Name | ||
| + | * Last Name | ||
| + | * Phone Number | ||
| + | * Email Address | ||
| - | - Hover over your account name on upper right corner | + | The lead will also automatically be added to a list in BombBomb based on their source. This includes leads generated from other sources like Zillow, Realtor.com and Zapier. For example, leads that sign up via a property search on your website will be added to a list titled "RG Website Property Search". Likewise, a lead imported to the lead manager through zillow will be added to a BombBomb list titled like "RG Zillow". |
| - | {{http://leadrouter.realgeeks.com/static/img/bombbomb/bombbomb1.png}} | + | |
| - | - Click **Integrations** | + | |
| - | {{http://leadrouter.realgeeks.com/static/img/bombbomb/bombbomb2.png}} | + | |
| - | {{http://leadrouter.realgeeks.com/static/img/bombbomb/bombbomb3.png}} | + | |
| - | Note that if you click **Reset my API Key** your key will change, so your integration will stop working. All you have to do then is copy and paste your new key on Real Geeks. | + | **What about Existing Leads?** |
| - | **What information is sent over to BombBomb when a lead signs up** | + | - First, you will want to [[http://docs.realgeeks.com/export_leads|Export Leads]] into a CSV file. |
| + | - Then, login to [[http://app.bombbomb.com/app/|BombBomb]] and click on the **Contacts** tab. | ||
| + | - Click **Add People** then **Upload a CSV**. {{::bombbomb_01.png|}} | ||
| + | - Select your CSV file and press Import. | ||
| + | - Confirm that the First Name, Last Name, Email Address and Phone Number columns are labeled appropriately and press **Import My CSV**. {{ :bombbomb_02.png |}} | ||
| - | We send the lead's first and last names, phone number and email address. | + | ===== Use BombBomb from Lead Manager ===== |
| - | We also add this lead to a list in BombBomb named after the lead source. For instance, if a lead signed up from on a property search on your website they will be added to a list named "RG Website Property Search". If they signed up from the property valuation tool (seller lead), list name will be "RG Website Property Valuation". | + | Once the integration is enabled a widget will be available on the right column of a lead page in your Lead Manager |
| - | **If I update the lead on the Lead Manager will it update on BombBomb and vice-versa?** | + | Just click Send BombBomb to record a video and send the email to this lead. |
| - | No. At this moment changing the lead on the Lead Manager will not modify the associated BombBomb contact. We are working on a solution to this. | + | - Click the Record button |
| + | - Record your custom video and click Stop when you're done | ||
| + | - You can edit the subject and content of the email | ||
| + | - Click send | ||
| - | BombBomb does not notify Real Geeks on updates to contact details, so changes to BombBomb will not affect your lead on the Lead Manager | + | {{:bombbomb_widget1.png?300|}} |
| + | {{:bombbomb_widget2.png?300|}} | ||
| + | {{:bombbomb_widget3.png?300|}} | ||
| - | On the other hand, if the lead modifies their name or phone number on the website this information is updated on BombBomb. But if the member modifies their email a new contact will be created on BombBomb with the new email instead of updating the existing one. This is not ideal and we are also working on a solution. | + | Every email you send will be automatically saved in your BombBomb account under the Emails tab. |
| - | **Will leads generate from other sources be added to BombBomb?** | + | Activities will be created when the lead opens your email and watches the video. |
| - | Yes. If you use other sources like Zillow, Realtor.com and Zapier, those leads will also be sent to BombBomb once your enable it. And since we automatically add those contacts to a list named after the source, you'll have lists in BombBomb like "RG Zillow" | + | It's also possible to see if a lead unsubscribes from your BombBomb list. Note that if a lead unsubscribes from your BombBomb emails it does not affect their property updates emails or any other emails sent by the Lead Manager. |
| - | **How do I import existing leads into my BombBomb account?** | + | {{::bombbomb_activities.png|}} |
| - | - First, you will want to [[http://docs.realgeeks.com/export_leads|Export Leads]] into a CSV file. | + | ===== FAQs ===== |
| - | - Then, login to [http://app.bombbomb.com|BombBomb] and click on the **Contacts** tab. | + | |
| - | - Click **Add People** then **Upload a CSV**. {{::bombbomb_01.png|}} | + | **Is BombBomb connected to one user, or all of them? Can I have individual accounts for each user?** \\ |
| - | - Select your CSV file and press Import. | + | At present, the BombBomb integration is one account per Lead Manager. This means that an account personalized to a single user will show these personalizations for all users who use that BombBomb link. This may change in the future, but at the current time it isn't possible to change this. |
| - | - Confirm that the First Name, Last Name, Email Address and Phone Number columns are labeled appropriately and press **Import My CSV**. {{ :bombbomb_02.png |}} | + | |
| + | **If I update the lead on the Lead Manager will it update on BombBomb and vice-versa?** \\ | ||
| + | No. At this moment changing the lead on the Lead Manager will not modify the associated BombBomb contact. We are working on a solution to this. | ||
| + | |||
| + | **I'm on a trial, and BombBomb isn't sending e-mails!** | ||
| + | BombBomb will only allow you to e-mail the first fifty contacts that you add to your trial account. You will need to purchase a paid plan to e-mail the other, "oversubscribed" contacts before they can be messaged. | ||
| + | |||
| + | BombBomb does not notify Real Geeks on updates to contact details, so changes to BombBomb will not affect your lead on the Lead Manager | ||
bombbomb.1454540088.txt.gz · Last modified: 2016/02/03 22:54 by kaitlin
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