bombbomb
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bombbomb [2016/02/04 02:29] kaitlin [Find your API] |
bombbomb [2020/05/28 21:01] (current) michaels |
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| - | + | #redirect https://support.realgeeks.com/hc/en-us/articles/360043204134 | |
| - | ====== UNDER DEVELOPMENT ====== | + | New! Get a 14 day free trial by [[http://www.realgeeks.com/bombbomb|clicking here!]] |
| - | This integration is under development | + | |
| - | ---- | + | |
| ====== BombBomb Integration ====== | ====== BombBomb Integration ====== | ||
| Line 9: | Line 7: | ||
| In the Lead Manager, you will be able to track your leads actions: opening the email, watching the video. This information is available in the leads Activity History. | In the Lead Manager, you will be able to track your leads actions: opening the email, watching the video. This information is available in the leads Activity History. | ||
| + | BombBomb also has a section on their integrations page with a screencast on how to use Real Geeks integration: https://support.bombbomb.com/hc/en-us/articles/115000430751-How-do-I-set-up-my-Real-Geeks-integration- | ||
| ===== How to Integrate with BombBomb ===== | ===== How to Integrate with BombBomb ===== | ||
| Line 28: | Line 27: | ||
| Note that if you click **Reset my API Key** your key will change, and your integration will stop working. You will then have to replace your old key over at Real Geeks to repair it. | Note that if you click **Reset my API Key** your key will change, and your integration will stop working. You will then have to replace your old key over at Real Geeks to repair it. | ||
| + | |||
| ===== Import Leads into BombBomb ===== | ===== Import Leads into BombBomb ===== | ||
| - | New leads will be automatically imported into your BombBomb account as a contact. This includes the leads: | + | New leads (shortly after their first assignment to an agent) will be automatically imported into your BombBomb account as a contact. This includes the leads: |
| * First Name | * First Name | ||
| * Last Name | * Last Name | ||
| Line 45: | Line 45: | ||
| - Select your CSV file and press Import. | - Select your CSV file and press Import. | ||
| - Confirm that the First Name, Last Name, Email Address and Phone Number columns are labeled appropriately and press **Import My CSV**. {{ :bombbomb_02.png |}} | - Confirm that the First Name, Last Name, Email Address and Phone Number columns are labeled appropriately and press **Import My CSV**. {{ :bombbomb_02.png |}} | ||
| + | |||
| + | ===== Use BombBomb from Lead Manager ===== | ||
| + | |||
| + | Once the integration is enabled a widget will be available on the right column of a lead page in your Lead Manager | ||
| + | |||
| + | Just click Send BombBomb to record a video and send the email to this lead. | ||
| + | |||
| + | - Click the Record button | ||
| + | - Record your custom video and click Stop when you're done | ||
| + | - You can edit the subject and content of the email | ||
| + | - Click send | ||
| + | |||
| + | {{:bombbomb_widget1.png?300|}} | ||
| + | {{:bombbomb_widget2.png?300|}} | ||
| + | {{:bombbomb_widget3.png?300|}} | ||
| + | |||
| + | Every email you send will be automatically saved in your BombBomb account under the Emails tab. | ||
| + | |||
| + | Activities will be created when the lead opens your email and watches the video. | ||
| + | |||
| + | It's also possible to see if a lead unsubscribes from your BombBomb list. Note that if a lead unsubscribes from your BombBomb emails it does not affect their property updates emails or any other emails sent by the Lead Manager. | ||
| + | |||
| + | {{::bombbomb_activities.png|}} | ||
| ===== FAQs ===== | ===== FAQs ===== | ||
| + | |||
| + | **Is BombBomb connected to one user, or all of them? Can I have individual accounts for each user?** \\ | ||
| + | At present, the BombBomb integration is one account per Lead Manager. This means that an account personalized to a single user will show these personalizations for all users who use that BombBomb link. This may change in the future, but at the current time it isn't possible to change this. | ||
| **If I update the lead on the Lead Manager will it update on BombBomb and vice-versa?** \\ | **If I update the lead on the Lead Manager will it update on BombBomb and vice-versa?** \\ | ||
| No. At this moment changing the lead on the Lead Manager will not modify the associated BombBomb contact. We are working on a solution to this. | No. At this moment changing the lead on the Lead Manager will not modify the associated BombBomb contact. We are working on a solution to this. | ||
| - | BombBomb does not notify Real Geeks on updates to contact details, so changes to BombBomb will not affect your lead on the Lead Manager | + | **I'm on a trial, and BombBomb isn't sending e-mails!** |
| + | BombBomb will only allow you to e-mail the first fifty contacts that you add to your trial account. You will need to purchase a paid plan to e-mail the other, "oversubscribed" contacts before they can be messaged. | ||
| - | On the other hand, if the lead modifies their name or phone number on the website this information is updated on BombBomb. But if the member modifies their email a new contact will be created on BombBomb with the new email instead of updating the existing one. This is not ideal and we are also working on a solution. | + | BombBomb does not notify Real Geeks on updates to contact details, so changes to BombBomb will not affect your lead on the Lead Manager |
bombbomb.1454552998.txt.gz · Last modified: 2016/02/04 02:29 by kaitlin
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