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chat [2019/10/21 20:47]
samuel
chat [2019/12/04 22:35]
samuel
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 {{:​lead_manager:​screen_shot_2019-09-23_at_3.16.37_pm.png|}} {{:​lead_manager:​screen_shot_2019-09-23_at_3.16.37_pm.png|}}
-Before you and your agents can use the live chat feature, an admin must enable the feature. This can be accomplished from the [[https://​leads.realgeeks.com/​preferences/​communications/​chat | Communication Settings]] page. This feature is included with your subscription.+Before you and your agents can use the live chat feature, an admin must enable the feature. This can be accomplished from the [[https://​leads.realgeeks.com/​preferences/​communications/​chat | Communication Settings]] page. This feature is included with your Real Geeks subscription.
  
 ==== Step 2: Turn on Notifications for “Incoming Chat Messages from Leads” ==== ==== Step 2: Turn on Notifications for “Incoming Chat Messages from Leads” ====
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 ==== Can I send emojis over chat? ==== ==== Can I send emojis over chat? ====
  
-Our chat feature does not support ​emojis ​currently+  * Yes! Both the website visitor and yourself will be able to communicate with emojis.
  
 ==== What is the small dot I see next to my leads? ==== ==== What is the small dot I see next to my leads? ====
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   * Grey means that they are not online. ​   * Grey means that they are not online. ​
    
 +==== What is "Lead Capture via Chat"? ====
  
 +  * This feature displays the chat component before a visitor has registered on your website. To begin chatting, the lead must provide their name and select a conversation topic. ​
 +  * Please note: This "​partial"​ lead will still need to fill out the sign-up form in order to view properties or save a search.
chat.txt · Last modified: 2019/12/04 22:36 by samuel