chat
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
chat [2019/10/21 20:47] samuel |
chat [2020/06/05 16:55] (current) michaels |
||
|---|---|---|---|
| Line 1: | Line 1: | ||
| + | #redirect https://support.realgeeks.com/hc/en-us/articles/360048972734 | ||
| ====== Live Chat Feature ====== | ====== Live Chat Feature ====== | ||
| Line 26: | Line 27: | ||
| {{:lead_manager:screen_shot_2019-09-23_at_3.16.37_pm.png|}} | {{:lead_manager:screen_shot_2019-09-23_at_3.16.37_pm.png|}} | ||
| - | Before you and your agents can use the live chat feature, an admin must enable the feature. This can be accomplished from the [[https://leads.realgeeks.com/preferences/communications/chat | Communication Settings]] page. This feature is included with your subscription. | + | Before you and your agents can use the live chat feature, an admin must enable the feature. This can be accomplished from the [[https://leads.realgeeks.com/preferences/communications/chat | Communication Settings]] page. This feature is included with your Real Geeks subscription. |
| ==== Step 2: Turn on Notifications for “Incoming Chat Messages from Leads” ==== | ==== Step 2: Turn on Notifications for “Incoming Chat Messages from Leads” ==== | ||
| Line 145: | Line 146: | ||
| ==== Can I send emojis over chat? ==== | ==== Can I send emojis over chat? ==== | ||
| - | Our chat feature does not support emojis currently | + | * Yes! |
| ==== What is the small dot I see next to my leads? ==== | ==== What is the small dot I see next to my leads? ==== | ||
| Line 153: | Line 154: | ||
| * Grey means that they are not online. | * Grey means that they are not online. | ||
| + | ==== What is "Lead Capture via Chat"? ==== | ||
| + | * This feature displays the chat component before a visitor has registered on your website. To begin chatting, the lead must provide their name and select a conversation topic. | ||
| + | * Please note: This "partial" lead will still need to fill out the sign-up form in order to view properties or save a search. | ||
chat.1571690879.txt.gz · Last modified: 2019/10/21 20:47 by samuel
Page Tools
