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chat [2019/10/08 20:41]
samuel
chat [2019/10/21 20:47] (current)
samuel
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 ====== Live Chat Feature ====== ====== Live Chat Feature ======
- 
-The Live Chat feature of our Real Geeks website is a great way to quickly and easily engage with users active on your site.  
  
 ===== The Benefits of Live Chat ===== ===== The Benefits of Live Chat =====
  
 Utilizing the Real Geeks Live Chat is a great way to provide value to your clients instantly. With our tool, you can now chat in real-time to your leads as they are looking at properties, thus leading to better communication. The tool will also inform you when a client is actively on your website, so feel free to send some properties that might be of interest to that lead based on their search. Utilizing the Real Geeks Live Chat is a great way to provide value to your clients instantly. With our tool, you can now chat in real-time to your leads as they are looking at properties, thus leading to better communication. The tool will also inform you when a client is actively on your website, so feel free to send some properties that might be of interest to that lead based on their search.
 +
 +<​html><​iframe width="​640"​ height="​360"​ src="​https://​www.youtube.com/​embed/​gi408oume74"​ frameborder="​0"​ allow="​accelerometer;​ autoplay; encrypted-media;​ gyroscope; picture-in-picture"​ allowfullscreen></​iframe></​html>​
  
 ===== Checklist for Set up ===== ===== Checklist for Set up =====
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 manage these in the [[https://​leads.realgeeks.com/​settings/​templates | Chat Templates]] tab of the "​Templates"​ settings section. manage these in the [[https://​leads.realgeeks.com/​settings/​templates | Chat Templates]] tab of the "​Templates"​ settings section.
  
-There are three types of Chat Templates: Standard, Automated Welcome, and Offline ​Responder+There are three types of Chat Templates: Standard, Automated Welcome, and Unavailable ​Responder
  
 **Standard Chat Template** **Standard Chat Template**
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 {{:​live_chat_office_hours.png|}} {{:​live_chat_office_hours.png|}}
  
-**Offline ​Responder**+**Unavailable ​Responder**
  
-**To Create or Edit the Automated Welcome Chat follow this path: CRM > Settings > Templates > Chat Templates > Create New > Set Type to Offline+**To Create or Edit the Automated Welcome Chat follow this path: CRM > Settings > Templates > Chat Templates > Create New > Set Type to Unavailable Responder
 ** **
  
-A unique feature with the Live Chat is the ability to set yourself as "​Available"​ or "​Unavailable"​. When you set yourself as "​Unavailable",​ an "Offline" responder will immediately go out when a lead sends you a chat message to inform them you are not currently available. This responder message will include a link to the Contact Us form so the lead can submit their questions while you are away.+A unique feature with the Live Chat is the ability to set yourself as "​Available"​ or "​Unavailable"​. When you set yourself as "​Unavailable",​ an "Unavailable Responder" responder will immediately go out when a lead sends you a chat message to inform them you are not currently available. This responder message will include a link to the Contact Us form so the lead can submit their questions while you are away.
  
 {{:​lead_manager:​offline-responder.png?​600|}} {{:​lead_manager:​offline-responder.png?​600|}}
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 ==== Is there any additional cost for this feature? ==== ==== Is there any additional cost for this feature? ====
  
-This feature of our platform comes at no extra cost to you! It’s free because we want to empower you to take your business to the next level and provide you with every option possible to reach your leads. ​+Nope. This feature of our platform comes at no extra cost to you! It’s free because we want to empower you to take your business to the next level and provide you with every option possible to reach your leads. ​
  
 +==== Are there pre-made chat templates I can use? ====
 +
 +Yep. You can access our pre-made chat templates at the link below: ​
 +
 +  * {{lead_manager:​real_geeks_chat_templates.pdf|Real Geeks Live Chat Templates}}
  
 ==== What is the character limit for chat messages? ==== ==== What is the character limit for chat messages? ====
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   * You have a third-party chat widget covering the chat bubble   * You have a third-party chat widget covering the chat bubble
   * Your company has the "Turn off chat outside office hours?"​ feature enabled   * Your company has the "Turn off chat outside office hours?"​ feature enabled
 +
 +==== Can I send emojis over chat? ====
 +
 +Our chat feature does not support emojis currently
 +
 +==== What is the small dot I see next to my leads? ====
 +
 +  * Green next to their name **THEY ARE ONLINE!** “Green means go!” ​
 +  * Yellow means they are idle on your website. ​
 +  * Grey means that they are not online. ​
 + 
 +
chat.1570567318.txt.gz · Last modified: 2019/10/08 20:41 by samuel