This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision | ||
drip_email_troubleshooting [2018/06/13 00:50] brittany [Email Delivery Errors] |
drip_email_troubleshooting [2020/05/28 20:44] (current) michaels |
||
---|---|---|---|
Line 1: | Line 1: | ||
+ | #redirect https://support.realgeeks.com/hc/en-us/articles/360043710493 | ||
===== Drip Email Troubleshooting ===== | ===== Drip Email Troubleshooting ===== | ||
Use the following steps when troubleshooting email issues with Workflows(Drip Campaigns) or eBlasts. | Use the following steps when troubleshooting email issues with Workflows(Drip Campaigns) or eBlasts. | ||
Line 35: | Line 36: | ||
==== Email Delivery Errors ==== | ==== Email Delivery Errors ==== | ||
+ | |||
+ | === "Did not send: Email address is invalid"=== | ||
+ | |||
+ | The email address for the lead is invalid. Specifically, our email provider does not allow emails with a dot before the @ sign (Exp. 'email.@domain.com') | ||
=== "Did not send: Email address is known to be bad"=== | === "Did not send: Email address is known to be bad"=== | ||
Line 52: | Line 57: | ||
In the case of this error, Realgeeks does not attempt to send the email so the 'Log' section will be empty. | In the case of this error, Realgeeks does not attempt to send the email so the 'Log' section will be empty. | ||
- | More about BriteVerify status keys: http://docs.briteverify.com/status-key/ | + | More about BriteVerify status keys: https://support.briteverify.com/faq-articles/email-status-key |
> Where can I find this error? | > Where can I find this error? |