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faq [2017/10/20 20:33]
brittany [What are the different types of automatic emails sent from the system?]
faq [2017/10/20 20:33] (current)
brittany [What if my leads facebook profiles images are not pulling in?]
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 +====== Why don't my properties pop up a registration box? ======
 +There are 3 possible reasons this is happening
 +  - You are already logged in.  You won't see boxes pop up if you have already logged in.  Clicking on links from email updates automatically logs you in.
 +  - You have the forced registration disabled. ​ You can turn off the registration in Site settings by changing the value of **Lead Capture On Property**
 +  - You are visiting a property linked from your homepage / content page / area page.  If you pull in properties on your pages, these property links will have a different url (/​property/​mlsnumber usually) and will **not** require the user to sign up.  We do this for two reasons. ​ One is because users can get to these properties without doing a search. ​ If they don't do a search and then sign up, we can't save their first search automatically,​ which results in them getting email updates which match their search. ​ The other reason is because these pages can be indexed by Google, which may frown on forced registration dialogs. ​ "If Google can't have some reasonable assurance a page in your site is going to result in the searcher being able to view it's content, they can't return it their results."​
  
 +====== Should I let Google index my detailed property pages? ======
 +This is a personal decision and there is no correct answer for every situation. ​ We generally recommend you build up your site as an authority before enabling this.
 +
 +====== What should I set "Lead Capture On Property"​ to? ======
 +We have done some testing on several of our sites to see which generates the most conversions. ​ We have found that the default setting (requiring registration to see any properties) is the best.
 +
 +
 +====== What is the difference between the "​Log-on"​ email in the lead manager and the linked Gmail Account? ======
 +
 +  * Emails **from the lead manager** (notifications etc) go to your "​logon"​ email.
 +  * Emails **from you** come from your linked Gmail
 +
 +You can have them both be the same or keep them different, whatever is most convenient for you.
 +
 +
 +====== Whenever I try to send email from the lead manager, it gives me the error message "The Google Account you have linked does not have an associated Gmail account"​ =======
 +Some google accounts do not have gmail capability. ​ Your agent will have to link an account that does.  Go here to see what all "​products"​ you account has enabled: https://​www.google.com/​settings/​products. ​ Gmail has to be in there for that to work.
 +
 +====== What are the different types of automatic emails sent from the system? ======
 +
 +  - If your client does a search and signs up for the site, we send the [[auto_email|auto responder email]] you can edit in yousite.com/​admin/​. ​ If this email isn't going out, see "​[[faq#​Why don't my properties pop up a registration box?|Why don't my properties pop up a registration box?​]]"​ in this FAQ.
 +  - If your client clicks the contact button and fills out the form, and the client is asssigned to an agent, or you have round-robin rotation going, the auto-responder email from your [[settings|lead manager settings]] will be sent.
 +  - We send out automatic updates matching their saved searches daily. ​ You can customize the signature at the bottom of these emails in yoursite.com/​admin/​.
 +
 +====== What if my leads' facebook profiles images are not pulling in? ======
 +
 +When people sign in with facebook, the only things we are getting from facebook are (1) their name and (2) their email.
 + 
 +We then ask for their phone number, which Facebook does not give us.
 +
 +As a separate process, we use a third party service called FullContact which attempts to pull their social profiles in based on their name and email.
 +
 +Depending on the users’s facebook privacy settings, we might be able to get their profile from FullContact,​ and we might not.  Just because they used the facebook login button doesn’t mean that we automatically get their profile.
faq.txt · Last modified: 2017/10/20 20:33 by brittany