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lead_assignment [2019/04/10 21:00]
brittany
lead_assignment [2019/04/10 21:14]
brittany [FAQ]
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 This feature is for any site owner or manager who has multiple agents and who assigns leads based on region(s). This feature is for any site owner or manager who has multiple agents and who assigns leads based on region(s).
  
-Please see **Weighted Geographical Round Robin** for an example and what you should ask [[https://​www.realgeeks.com/​support|support]] for.  
  
  
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-You can have multiple agents assigned to a region. You can also now have multiple regions ​assigned to an agent.+You can have multiple agents assigned to a region ​and each agent can be assigned to multiple regions.
  
  
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 Lets say we have five counties in our MLS: //​Sarasota//,​ //​Pinellas//,​ //​Manatee//,​ //​Hillsborough//,​ and //​Charlotte//​. ​ We additionally have 4 agents working under us: //​Matthew//,​ //Mark//, //Sarah//, and //​Cletus//​. ​ We have a very good working relationship with these fellows, but Cletus is our half-cousin twice removed that lived under power-lines all of his life.  He's a great guy, but you can't always rely on him to jump on leads when you give them to him. Lets say we have five counties in our MLS: //​Sarasota//,​ //​Pinellas//,​ //​Manatee//,​ //​Hillsborough//,​ and //​Charlotte//​. ​ We additionally have 4 agents working under us: //​Matthew//,​ //Mark//, //Sarah//, and //​Cletus//​. ​ We have a very good working relationship with these fellows, but Cletus is our half-cousin twice removed that lived under power-lines all of his life.  He's a great guy, but you can't always rely on him to jump on leads when you give them to him.
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-=== Good Use-Case === 
  
  
 As agents ourselves, we are able to deal with most of these leads, but cannot get to houses in the Sarasota region easily, so we want to always assign these leads to Mark and Cletus, who live in the area.  Because Cletus is a bit unreliable, we'll give him a lower weight than the other agent in the area, Sarah. ​ If we assign Cletus a weight of 1 and Sarah a weight of 5, Sarah will receive five times the number of leads that Cletus will. As agents ourselves, we are able to deal with most of these leads, but cannot get to houses in the Sarasota region easily, so we want to always assign these leads to Mark and Cletus, who live in the area.  Because Cletus is a bit unreliable, we'll give him a lower weight than the other agent in the area, Sarah. ​ If we assign Cletus a weight of 1 and Sarah a weight of 5, Sarah will receive five times the number of leads that Cletus will.
  
 +We also want to assign leads from Pinellas county. We can select both regions (Pinellas and Sarasota) for Sarah. She will now be a part of both round robins. ​
  
 {{::​weightedgrr1.png?​700|}} {{::​weightedgrr1.png?​700|}}
  
  
-=== Bad Use-Case === 
  
-We want to divide the properties as presented in the //Good Use-Case//, but because Sarah is so good, we'd also like her to get leads from the Pinellas county which currently has all of the leads assigned to Mark.  This won't work, because Cletus shouldn'​t have access to the Pinellas leads; and conversely, Mark shouldn'​t have access to Sarasota leads. ​ The listings from one of these counties will need to be manually assigned. 
  
  
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-If its not a problem that the agents intermingle,​ we can make a new hybrid region out of Sarasota and Pinellas, which we'll call //​Sarasota/​Pinellas//​. ​ This can then be divided among all three agents. ​ This requires a bit of setup and cannot easily be maintained. ​ However, if you don't see these regions changing much, that is something we can configure for you. 
  
  
 ==== Getting Started ==== ==== Getting Started ====
  
-If you would like to use this feature, you'll need to decide how you would like your regions divided. ​ In Hawaii, for instance, we divide our regions based on the county (which are conveniently all separate islands).  If you would like to combine regions, you will need to communicate that to us, so we can set it up for you.+If you would like to use this feature, you'll need to decide how you would like your regions divided. ​ In Hawaii, for instance, we divide our regions based on the county (which are conveniently all separate islands). ​
  
 The best way is to [[http://​www.realgeeks.com/​support/​|fill out our support form]] with a list of the regions you see and search, and how you'd like them to show up in the backend. The best way is to [[http://​www.realgeeks.com/​support/​|fill out our support form]] with a list of the regions you see and search, and how you'd like them to show up in the backend.
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 99% of the time, this is because the Enabled/​Disabled field is set to "​Disabled"​. ​ Additionally,​ if there are no other agents assigned to the region of the lead in question, that lead will have nowhere to go and won't move. 99% of the time, this is because the Enabled/​Disabled field is set to "​Disabled"​. ​ Additionally,​ if there are no other agents assigned to the region of the lead in question, that lead will have nowhere to go and won't move.
 +
 +----
 +
 +**What happens if a Lead inquires about a region I don’t have set up in my Geographic Round Robin?**
 +
 +If a region is not in the Geographic Round Robin, these leads will come through as unassigned. We can prevent this, by creating an Else category. This functions like any other region, it just covers leads from any region that is not already defined in the round robin. ​
  
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 Yes, but we wouldn'​t advise it if it isn't the top-level search field on your search forms. ​ Because you don't necessarily have to select a city or zip code to perform a search -- you'll have many leads that won't get thrown into the round robin. ​ Which is totally okay, you just won't reap the full benefit of automatically assigned leads. Yes, but we wouldn'​t advise it if it isn't the top-level search field on your search forms. ​ Because you don't necessarily have to select a city or zip code to perform a search -- you'll have many leads that won't get thrown into the round robin. ​ Which is totally okay, you just won't reap the full benefit of automatically assigned leads.
 +
 +----
 +
 +**Why are my leads being assigned to the wrong region?**
 +
 +If a lead inquires about properties in multiple regions, it will always be assigned according to the Else category. This is why we always recommend using the top-level search, as this makes it less likely for leads to inquire about properties in two regions. ​
  
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lead_assignment.txt · Last modified: 2019/04/10 21:14 by brittany