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lender_user [2017/01/19 00:31] diane |
lender_user [2017/08/31 21:32] kevin |
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- | ====== Lender User ====== | ||
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- | We have added a (FREE) feature to help our customers who are working with a lender. You can now add a new type of user: Lender User. | ||
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- | {{:lender_user.png|}} | ||
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- | ===== Add User ===== | ||
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- | At the moment, a user can only be designated as a Lender when they are created. If you have any existing lenders using Lead Manager already and don't want to create new accounts for them, contact us for help migrating them. | ||
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- | To add a Lender user, you would: | ||
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- | - Login to your Lead Manager account | ||
- | - Go to the **Users** tab | ||
- | - Click on the **New User** button | ||
- | - Enter the email address of the lender user | ||
- | - Change the **Role** field to **"Lender"** | ||
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- | {{ :lead_manager:new_user_-_lender.png |}} | ||
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- | ===== Assignments ===== | ||
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- | Leads can be assigned to an Agent and a Lender independently of one another. Only one agent and one lender can be assigned to a lead. | ||
- | Lenders also have their own round robin settings. | ||
- | {{ :lead_manager:lender_round_robin.png |}} | ||
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- | ===== Activities ===== | ||
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- | Lenders and Agents can add activities to leads, and can choose to have the other assigned Agent/Lender notified when they do. | ||
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- | Lenders are the same as Agents, except that they don't have the following features enabled: | ||
- | * text messaging and phone call routing | ||
- | * autoresponders | ||
- | * third-party integrations (Top Producer, Infusionsoft, MailChimp) | ||