new_flag
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new_flag [2018/07/31 20:17] brittany [Round Robin Implications] |
new_flag [2018/07/31 20:17] brittany [Round Robin Implications] |
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| **Something to keep in mind:** | **Something to keep in mind:** | ||
| - | If you are the Owner, Admin, or Team Leader performing one of the actions in the Activity box will **NOT** prevent Idle Lead Reassignment. These actions will only prevent Idle Lead Reassignment if the the Owner, Admin, or Team Leader signs in as the assigned agent and THEN performs the action. | + | If you are the Owner, Admin, or Team Leader performing one of the actions in the Activity box will **NOT** prevent Idle Lead Reassignment. These actions will only prevent Idle Lead Reassignment if the the Owner, Admin, or Team Leader signs in as the assigned agent and **THEN** performs the action. |
| ====Notes==== | ====Notes==== | ||
| Leads with the New Lead Flag will be listed in the New Leads Tab. | Leads with the New Lead Flag will be listed in the New Leads Tab. | ||
new_flag.txt · Last modified: 2020/05/28 20:37 by michaels
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