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new_flag [2018/07/31 20:17]
brittany [Round Robin Implications]
new_flag [2018/07/31 20:17] (current)
brittany [Round Robin Implications]
Line 38: Line 38:
 **Something to keep in mind:** **Something to keep in mind:**
  
-If you are the Owner, Admin, or Team Leader performing one of the actions in the Activity box will **NOT** prevent Idle Lead Reassignment. These actions will only prevent Idle Lead Reassignment if the the Owner,​ Admin, or Team Leader signs in as the assigned agent and THEN performs ​the action.+If you are the Owner, Admin, or Team Leader performing one of the actions in the Activity box will **NOT** prevent Idle Lead Reassignment. These actions will only prevent Idle Lead Reassignment if the the Owner,​ Admin, or Team Leader signs in as the assigned agent and **THEN** performs ​the action.
  
 ====Notes==== ====Notes====
 Leads with the New Lead Flag will be listed in the New Leads Tab. Leads with the New Lead Flag will be listed in the New Leads Tab.
new_flag.txt · Last modified: 2018/07/31 20:17 by brittany