Differences

This shows you the differences between two versions of the page.

--- chat [2019/10/21 20:47]
samuel
+++ chat [2019/12/04 22:35]
samuel
@@ Line 26: / Line 26: @@
 {{:lead_manager:screen_shot_2019-09-23_at_3.16.37_pm.png|}}
-Before you and your agents can use the live chat feature, an admin must enable the feature. This can be accomplished from the [[https://leads.realgeeks.com/preferences/communications/chat | Communication Settings]] page. This feature is included with your subscription.
+Before you and your agents can use the live chat feature, an admin must enable the feature. This can be accomplished from the [[https://leads.realgeeks.com/preferences/communications/chat | Communication Settings]] page. This feature is included with your Real Geeks subscription.
 ==== Step 2: Turn on Notifications for “Incoming Chat Messages from Leads” ====
@@ Line 145: / Line 145: @@
 ==== Can I send emojis over chat? ====
-Our chat feature does not support emojis currently
+  * Yes! Both the website visitor and yourself will be able to communicate with emojis.
 ==== What is the small dot I see next to my leads? ====
@@ Line 153: / Line 153: @@
   * Grey means that they are not online.
+==== What is "Lead Capture via Chat"? ====
+  * This feature displays the chat component before a visitor has registered on your website. To begin chatting, the lead must provide their name and select a conversation topic.
+  * Please note: This "partial" lead will still need to fill out the sign-up form in order to view properties or save a search.

Real Geeks Docs