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chat [2019/10/21 20:47] samuel |
chat [2019/12/04 22:35] samuel |
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{{:lead_manager:screen_shot_2019-09-23_at_3.16.37_pm.png|}} | {{:lead_manager:screen_shot_2019-09-23_at_3.16.37_pm.png|}} | ||
- | Before you and your agents can use the live chat feature, an admin must enable the feature. This can be accomplished from the [[https://leads.realgeeks.com/preferences/communications/chat | Communication Settings]] page. This feature is included with your subscription. | + | Before you and your agents can use the live chat feature, an admin must enable the feature. This can be accomplished from the [[https://leads.realgeeks.com/preferences/communications/chat | Communication Settings]] page. This feature is included with your Real Geeks subscription. |
==== Step 2: Turn on Notifications for “Incoming Chat Messages from Leads” ==== | ==== Step 2: Turn on Notifications for “Incoming Chat Messages from Leads” ==== | ||
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==== Can I send emojis over chat? ==== | ==== Can I send emojis over chat? ==== | ||
- | Our chat feature does not support emojis currently | + | * Yes! Both the website visitor and yourself will be able to communicate with emojis. |
==== What is the small dot I see next to my leads? ==== | ==== What is the small dot I see next to my leads? ==== | ||
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* Grey means that they are not online. | * Grey means that they are not online. | ||
+ | ==== What is "Lead Capture via Chat"? ==== | ||
+ | * This feature displays the chat component before a visitor has registered on your website. To begin chatting, the lead must provide their name and select a conversation topic. | ||
+ | * Please note: This "partial" lead will still need to fill out the sign-up form in order to view properties or save a search. |