chat
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chat [2019/10/17 15:33] samuel |
chat [2020/06/05 16:55] (current) michaels |
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| + | #redirect https://support.realgeeks.com/hc/en-us/articles/360048972734 | ||
| ====== Live Chat Feature ====== | ====== Live Chat Feature ====== | ||
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| {{:lead_manager:screen_shot_2019-09-23_at_3.16.37_pm.png|}} | {{:lead_manager:screen_shot_2019-09-23_at_3.16.37_pm.png|}} | ||
| - | Before you and your agents can use the live chat feature, an admin must enable the feature. This can be accomplished from the [[https://leads.realgeeks.com/preferences/communications/chat | Communication Settings]] page. This feature is included with your subscription. | + | Before you and your agents can use the live chat feature, an admin must enable the feature. This can be accomplished from the [[https://leads.realgeeks.com/preferences/communications/chat | Communication Settings]] page. This feature is included with your Real Geeks subscription. |
| ==== Step 2: Turn on Notifications for “Incoming Chat Messages from Leads” ==== | ==== Step 2: Turn on Notifications for “Incoming Chat Messages from Leads” ==== | ||
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| Nope. This feature of our platform comes at no extra cost to you! It’s free because we want to empower you to take your business to the next level and provide you with every option possible to reach your leads. | Nope. This feature of our platform comes at no extra cost to you! It’s free because we want to empower you to take your business to the next level and provide you with every option possible to reach your leads. | ||
| + | ==== Are there pre-made chat templates I can use? ==== | ||
| + | |||
| + | Yep. You can access our pre-made chat templates at the link below: | ||
| + | |||
| + | * {{lead_manager:real_geeks_chat_templates.pdf|Real Geeks Live Chat Templates}} | ||
| ==== What is the character limit for chat messages? ==== | ==== What is the character limit for chat messages? ==== | ||
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| ==== Can I send emojis over chat? ==== | ==== Can I send emojis over chat? ==== | ||
| - | Our chat feature does not support emojis currently | + | * Yes! |
| ==== What is the small dot I see next to my leads? ==== | ==== What is the small dot I see next to my leads? ==== | ||
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| * Grey means that they are not online. | * Grey means that they are not online. | ||
| + | ==== What is "Lead Capture via Chat"? ==== | ||
| + | * This feature displays the chat component before a visitor has registered on your website. To begin chatting, the lead must provide their name and select a conversation topic. | ||
| + | * Please note: This "partial" lead will still need to fill out the sign-up form in order to view properties or save a search. | ||
chat.1571326421.txt.gz · Last modified: 2019/10/17 15:33 by samuel
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