drip_email_troubleshooting
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drip_email_troubleshooting [2018/06/13 00:50] brittany [Email Delivery Errors] |
drip_email_troubleshooting [2020/05/28 20:44] michaels |
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| + | #redirect https://support.realgeeks.com/hc/en-us/articles/360043710493 | ||
| ===== Drip Email Troubleshooting ===== | ===== Drip Email Troubleshooting ===== | ||
| Use the following steps when troubleshooting email issues with Workflows(Drip Campaigns) or eBlasts. | Use the following steps when troubleshooting email issues with Workflows(Drip Campaigns) or eBlasts. | ||
| Line 35: | Line 36: | ||
| ==== Email Delivery Errors ==== | ==== Email Delivery Errors ==== | ||
| + | |||
| + | === "Did not send: Email address is invalid"=== | ||
| + | |||
| + | The email address for the lead is invalid. Specifically, our email provider does not allow emails with a dot before the @ sign (Exp. 'email.@domain.com') | ||
| === "Did not send: Email address is known to be bad"=== | === "Did not send: Email address is known to be bad"=== | ||
| Line 52: | Line 57: | ||
| In the case of this error, Realgeeks does not attempt to send the email so the 'Log' section will be empty. | In the case of this error, Realgeeks does not attempt to send the email so the 'Log' section will be empty. | ||
| - | More about BriteVerify status keys: http://docs.briteverify.com/status-key/ | + | More about BriteVerify status keys: https://support.briteverify.com/faq-articles/email-status-key |
| > Where can I find this error? | > Where can I find this error? | ||
drip_email_troubleshooting.txt ยท Last modified: 2020/05/28 20:44 by michaels
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