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faq [2016/12/23 02:15]
brittany [What is the process for changing my domain name?]
faq [2017/10/20 20:33]
brittany [What if my leads facebook profiles images are not pulling in?]
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   - If your client clicks the contact button and fills out the form, and the client is asssigned to an agent, or you have round-robin rotation going, the auto-responder email from your [[settings|lead manager settings]] will be sent.   - If your client clicks the contact button and fills out the form, and the client is asssigned to an agent, or you have round-robin rotation going, the auto-responder email from your [[settings|lead manager settings]] will be sent.
   - We send out automatic updates matching their saved searches daily. ​ You can customize the signature at the bottom of these emails in yoursite.com/​admin/​.   - We send out automatic updates matching their saved searches daily. ​ You can customize the signature at the bottom of these emails in yoursite.com/​admin/​.
 +
 +====== What if my leads' facebook profiles images are not pulling in? ======
 +
 +When people sign in with facebook, the only things we are getting from facebook are (1) their name and (2) their email.
 + 
 +We then ask for their phone number, which Facebook does not give us.
 +
 +As a separate process, we use a third party service called FullContact which attempts to pull their social profiles in based on their name and email.
 +
 +Depending on the users’s facebook privacy settings, we might be able to get their profile from FullContact,​ and we might not.  Just because they used the facebook login button doesn’t mean that we automatically get their profile.
faq.txt · Last modified: 2020/05/28 19:14 by michaels