faq
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faq [2016/12/09 18:43] brittany [What is the process for changing my domain name?] |
faq [2020/05/28 19:14] (current) michaels |
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| + | #redirect https://support.realgeeks.com/hc/en-us/articles/360038350553 | ||
| ====== Why don't my properties pop up a registration box? ====== | ====== Why don't my properties pop up a registration box? ====== | ||
| There are 3 possible reasons this is happening | There are 3 possible reasons this is happening | ||
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| ====== What should I set "Lead Capture On Property" to? ====== | ====== What should I set "Lead Capture On Property" to? ====== | ||
| We have done some testing on several of our sites to see which generates the most conversions. We have found that the default setting (requiring registration to see any properties) is the best. | We have done some testing on several of our sites to see which generates the most conversions. We have found that the default setting (requiring registration to see any properties) is the best. | ||
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| - | ====== What is the process for changing my domain name? ====== | ||
| - | - Buy the new domain name. (you need to own a domain before you ask us to change it) | ||
| - | - **If your site is already live**, go into your domain registrar and point the nameservers of the new domain name to our nameservers. Now both of your domains will be pointing to our nameservers.' | ||
| - | - In your registrar's control panel and set up a **301 permanent redirect** from your old domain to your new domain after the new domain is live. If you need help with this, you may ask your domain registrar for assistance. | ||
| - | - Let us know that you have done this by submitting a ticket to [[https://www.realgeeks.com/support/|Support]]. We will change your domain name on our end! | ||
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| - If your client clicks the contact button and fills out the form, and the client is asssigned to an agent, or you have round-robin rotation going, the auto-responder email from your [[settings|lead manager settings]] will be sent. | - If your client clicks the contact button and fills out the form, and the client is asssigned to an agent, or you have round-robin rotation going, the auto-responder email from your [[settings|lead manager settings]] will be sent. | ||
| - We send out automatic updates matching their saved searches daily. You can customize the signature at the bottom of these emails in yoursite.com/admin/. | - We send out automatic updates matching their saved searches daily. You can customize the signature at the bottom of these emails in yoursite.com/admin/. | ||
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| + | ====== What if my leads' facebook profiles images are not pulling in? ====== | ||
| + | |||
| + | When people sign in with facebook, the only things we are getting from facebook are (1) their name and (2) their email. | ||
| + | |||
| + | We then ask for their phone number, which Facebook does not give us. | ||
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| + | As a separate process, we use a third party service called FullContact which attempts to pull their social profiles in based on their name and email. | ||
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| + | Depending on the users’s facebook privacy settings, we might be able to get their profile from FullContact, and we might not. Just because they used the facebook login button doesn’t mean that we automatically get their profile. | ||
faq.1481309028.txt.gz · Last modified: 2016/12/09 18:43 by brittany
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