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Real Estate Agents 1st Contact with Customer or Following up on an Email Request from prospect.
Hi, [Prospect Name] my name is [Agent Name] with – [Real Estate Company]. I am calling to follow-up with you to see if there is anything we can do to help or answer any real estate questions for you.
- I understand you are interested in: MLS # Etc… (Repeat Answer Back)
- Would you like to schedule an appointment to see it? (Local buyer)
(IF the property is not available)
- Unfortunately the property you inquired about is already in escrow.
- We are in a steady real estate market and some properties are selling quickly. The good news is we are getting 98% of our clients offers accepted, even when there are competing offers.
- Are you currently renting your home or do you own it?
(IF they currently own their home)
- Are you planning on keeping your current home as an investment or is that something you're going to have to sell before purchasing your next home?
- Are you already working with an RE agent, or do you need our help? (RAB)
(IF yes, continue on through all the steps below.)
(IF they're already working with an RE agent, go to the next section and work through the bullet list of what you do for your customers. Let them know you're here to help if they ever need it and end the conversation.)
- Here’s what we do to help our clients:
- What type of property are you looking for? SFR or Condo/Townhouse?
- What price range? (RAB)
- How many bedrooms and bathrooms do you need?
- Do you have a specific area in mind?
- Are you relocating here or is this a second home? (RAB)
- When are you planning to make the move?
- How soon are you expecting to purchase something here? (RAB)
- Have you contacted a loan officer about your financing? (RAB)