Differences

This shows you the differences between two versions of the page.

--- lead_assignment [2019/04/10 21:12]
brittany [Getting Started]
+++ lead_assignment [2019/04/10 21:14]
brittany [FAQ]
@@ Line 146: / Line 146: @@
 % of the time, this is because the Enabled/Disabled field is set to "Disabled".  Additionally, if there are no other agents assigned to the region of the lead in question, that lead will have nowhere to go and won't move.
+----
+**What happens if a Lead inquires about a region I don’t have set up in my Geographic Round Robin?**
+If a region is not in the Geographic Round Robin, these leads will come through as unassigned. We can prevent this, by creating an Else category. This functions like any other region, it just covers leads from any region that is not already defined in the round robin.
 ----
@@ Line 152: / Line 158: @@
 Yes, but we wouldn't advise it if it isn't the top-level search field on your search forms.  Because you don't necessarily have to select a city or zip code to perform a search -- you'll have many leads that won't get thrown into the round robin.  Which is totally okay, you just won't reap the full benefit of automatically assigned leads.
+----
+**Why are my leads being assigned to the wrong region?**
+If a lead inquires about properties in multiple regions, it will always be assigned according to the Else category. This is why we always recommend using the top-level search, as this makes it less likely for leads to inquire about properties in two regions.
 ----

Real Geeks Docs